Privacy Policy, Terms & Conditions

1. Privacy Policy

At thebrandmark.in, we are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and safeguarded.

1. Information We Collect

We collect information necessary to deliver high-quality marketing services and improve user experience:

a. Client Information
Includes your name, email address, phone number, company details, and any information you provide when contacting us or engaging our services.

b. Usage Data
Automatically collected data such as IP address, browser type, device details, pages visited, and time spent on the website — used to analyse behaviour and improve performance.

c. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember preferences, and personalise content.

2. How We Use Your Information

Your information is used to:

• Deliver and optimise our services
• Develop data-driven marketing strategies (with your consent)
• Respond to inquiries and provide client support
• Analyse website performance and improve user experience
• Comply with legal and regulatory obligations

3. Data Sharing

We do not sell, rent, or share your personal information with third parties, except where required by law or necessary to deliver agreed services.

4. Your Rights & Choices

You retain full control over your data:

• Opt-out of communications via the unsubscribe link in emails
• Manage cookies through your browser settings

5. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Fulfil legal obligations
• Resolve disputes

6. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

7. Data Security

We implement industry-standard safeguards to protect your data. However, no digital system can guarantee absolute security.

8. Policy Updates

We may update this Privacy Policy periodically. Changes will be reflected on this page, and continued use of the website implies acceptance.

9. Contact

For any privacy-related queries, please contact us at: contact@thebrandmark.in

2. Terms & Conditions

These Terms govern your use of www.thebrandmark.in and form a legally binding agreement between you and thebrandmark.in.

1. Eligibility

You confirm that you have the legal capacity to enter into a binding agreement and comply with these Terms.

2. Key Definitions

• Website: www.thebrandmark.in
• User: Any individual or entity using our services
• Transaction: Purchase of any service or product
• Transaction Amount: Total amount paid
• Payment Instrument: UPI, cards, bank transfers, or other accepted methods

3. Use of Information

You consent to the collection and use of your information in accordance with our Privacy Policy to deliver services and communicate with you.

4. User Responsibilities

You agree to:

• Provide accurate and complete information
• Ensure validity of payment details
• Maintain confidentiality of your credentials

5. Prohibited Activities

You may not:

• Extract or copy website data without permission
• Use false identities or engage in fraudulent activity
• Attempt to breach security or access restricted systems
• Use bots, scraping tools, or automated extraction methods
• Reverse engineer or tamper with website code
• Violate any applicable laws

6. Limitation of Liability

• Your sole remedy for dissatisfaction is a refund (subject to policy)
• We are not liable for indirect, incidental, or consequential damages
• You agree to indemnify thebrandmark.in against any claims arising from misuse or breach

7. Reviews & User Content

If reviews are enabled:

• Must be based on genuine experience
• Must not contain offensive, false, or illegal content
• Must not be used to manipulate reputation

We reserve the right to moderate or remove content. By submitting content, you grant us a worldwide, royalty-free licence to use it.

8. Governing Law & Dispute Resolution

• Governed by laws of India
• Disputes resolved via arbitration in Kolkata under the Arbitration and Conciliation Act, 1996
• Proceedings conducted in English
• Arbitration decisions are final and binding

9. Grievance Redressal

For complaints, disputes, or transaction issues:

• Email: contact@thebrandmark.in
• Phone: +91-98314 74144 / +91-98314 74155

10. Disclaimer

• All transactions are legally binding
• You are responsible for accurate payment information
• We are not liable for payment failures, fraud, or unauthorised transactions
• Website content is for general informational purposes only
• Third-party links are not endorsed by us
• We do not guarantee uninterrupted or error-free website performance

3. Refund Policy

All purchases on www.thebrandmark.in are governed by this policy.

Eligibility for Refund

Refunds may be requested only if the delivered service does not match the agreed scope or description.

Request Timeline

• Requests must be made within 3 days of transaction
• Longer timelines may apply if explicitly stated

How to Request

Email: contact@thebrandmark.in

Include:

• Clear reason for the request
• Specific mismatch details
• Supporting evidence (if applicable)

Processing

• Requests are reviewed case-by-case
• Additional information may be requested
• Approved refunds are processed as per applicable laws